Calculators for support teams
Small, honest tools for the numbers support teams actually get asked about. No signup, no email wall, no export gate — just the maths, with enough context to know what the answer means.
CSAT Calculator
Calculate your customer satisfaction score on any scale, with a confidence interval and an honest read on whether it is good.
Open calculatorTicket Deflection Rate CalculatorSoon
Work out what share of your support queue never needs a human, and what that is worth in hours.
CES CalculatorSoon
Score customer effort on a 1-7 scale and see how much friction your resolution path is adding.
NPS CalculatorSoon
Turn promoter, passive and detractor counts into a Net Promoter Score you can actually act on.
First Response Time CalculatorSoon
Average your first-reply times and compare them against the thresholds where satisfaction starts to drop.
Cost Per Ticket CalculatorSoon
Break down what a single support ticket really costs once salaries, tooling and overhead are counted.
The metrics improve when the repeat tickets stop
DelDesk is the self-learning helpdesk that turns every solved ticket into permanent automation — so your team's hours go to the work that actually moves these numbers.
No credit card required · Unlimited teammates · $49/mo flat after trial